Our Call Center Solutions Business Features
Unlimited Free Extensions
Unlimited Extensions that can be deployed on IP Phone Sets , Laptop or PC , Mobile Phones , Tablet , ..etc
Cloud or On-premise
Can be deployed on any Cloud Provider or on-premise so, you can hire your Call Center Agents inside your organization or anywhere in the world
Outbound Call Cost Reduction
diverse techniques we are following in order to reduce the Overall cost of outbound call costs to the minimum Level
Facebook Integration
enables your agents to respond to Facebook messages directly from 3CX without having to log into Facebook
On-line Reports & Dashboard
Scheduled Reports sent to your email & online customized dashboard for real time monitoring purposes
CRM & ERP Integration
Can be integrated with any Web based CRM Easily
Plug & Play
Plug your IP Phone or Softphone on the Internet & Get the Configuration in a matter of seconds ( Zero Configuration )
Office 365 Integration
Users can work seamlessly across both apps, . Make & receive calls without ever leaving Microsoft 365
Load Balance & HA
the Call Center service is always available with 99% thanks to the High availability & load Balance Technologies we follow in our Design
Call Center
Our Professional Services
Design
According to the Customer’s Applications and Services used over the Network in addition to the Nodes Distribution & distances putting into consideration any Future Expandability , we start put the best fit design to the Cabling System .
Supply
Supply all Cabling System components including Cable Rolls , Cabinets , Patch Panel , Cable Organizers , Modules , Patch Cords , Faceplate , Pipes & Tray .
Implement
Start the implementation phase according top the predefined one in the Project plan . we put the Quality & time of executing the task as a higher priory concern
Termination
start terminating the Cables from Both sides according to the Standard in addition to putting the Labels on Cable , Faceplates & Patch panel
Testing
Fluke Testing for the entire cabling System to discover any issues with the System ( Attenuation , Insertion loss . tension , Improper termination , …etc )
Documentation
Complete Port-Location Mapping sheet to be used in VLAN Configuration and for any Tracking in addition to AS -Built Drawings for the Entire Cabling System showing the Cable Paths & Node distribution
Our Technology Partners
Our Call Center Projects
HUSSIEN CAR RENTAL
Complete Setup for Call Center project including 10 Remote Head Offices & 150 Remote Branches with Active / Active High Availability Solution
HANA WATER
Complete Setup for Cloud Based ( MS Azure ) Call Center project including CRM Integration , 10 Mobile remote extension & integration with Cisco IP Telephony System
ZAOASIS FACTORY
Complete Setup for the Cabling System including Cable Pulling , Labeling , Termination , Testing & Documenting.
CONCORD HOTEL
Termination , Labeling & Testing for the Analog Telephony Cabling System
TIARA HOTEL
Complete Setup for the Wireless Cabling System including Cable Pulling , Labeling , Termination , Testing & Documenting
AL DHAHRY GROUP
Complete Re-termination , Labeling & Testing for the entire Cabling System
HALAWANI CLINICS
Complete Re-termination , Labeling & Testing for the entire Cabling System
AL HILAL CLUB
Complete Setup for the Microwave Cabling System including Pulling , termination , Labeling & Testing
VILLAS PROJECTS
Complete Setup for the Cabling System required for All Low Current Systems including Cable Pulling , Termination , labeling , testing & Documenting .
GOLDEN BR RECRUITMENT
Complete re-termination , Labeling & Testing for the entire Cabling System
HALAWANI CLINICS
Complete re-termination , Labeling & Testing for the entire Cabling System